Refund Policy

As a customer, your satisfaction and success are the motivation for all we do—which is why we’ll always do everything we can to ensure we make working with documents smarter and easier for you. If, however, you feel like Superace software doesn’t fulfill your needs, we’re here to help make things right.

Try before you buy

We understand you want the perfect fit and that's why we offer a trial version of Superace software. During this trial, you can test all the functionality of the software to be sure it suits your needs and desires.

To ensure Superace software is the perfect fit, you can experience all of its powerful features in our free trial version.

Please experience the Superace software for yourself by downloading your UPDF free trial for Windows or UPDF free trial for Mac.

Refunds for online customers

It's because of the 'try-before-you-buy' system that Superace provides a 30-day Money Back Guarantee. You may be approved for a refund if you purchased Superace software from our online store at www.superace.com and one of the following conditions applies:

• The product is proven to be defective by Superace’s technical support department.
• Duplicate orders were made at Superace’s online store.

While these conditions are guidelines, all refunds are made at Superace’s sole discretion.

How to apply for a refund

We’re sorry to hear that Superace software wasn’t the perfect fit for your needs. If the conditions listed above apply to you, please send an email to marketing@superace.com with the Subject: I want to apply for a refund.

Note: We will notify you when we have processed your refund request or if we need additional information. Once your request has been processed, please allow 5–8 business days for the refund to appear in your account.

Refunds for business and reseller customers

If you purchased Superace software directly through a Superace sales representative or reseller, please reach out to your Account Executive or reseller to discuss potential refund options.